Privacy Policy

1 Introduction

Nebula Storm Limited ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website, contact us, or use our services. We are registered in England & Wales with company number 11847203 and our registered office is Apollo House, Hallam Way, Whitehills Business Park, Blackpool, FY4 5FS.

2 Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Contact details — name, email address, phone number and company name.
• Enquiry content — the message you send through our contact form or by email.
• Usage data — IP address, browser type, device, pages visited and time spent on our website.
• Cookies — small text files we use to improve your experience and analyse traffic.

3 How We Use Your Information

We use the information we collect for the following purposes:

• To respond to enquiries and provide the services you request.
• To communicate with you about projects, updates and invoices.
• To analyse website usage and improve the experience for visitors.
• To comply with legal obligations, including record-keeping and tax requirements.
• To protect the rights, property and safety of Nebula Storm Limited, our clients and others.

4 Legal Basis for Processing

Under the UK GDPR, we rely on the following legal bases for processing personal data: legitimate interests (running our business and responding to enquiries), contract (delivering services you have engaged us for), consent (where you have opted in to communications), and legal obligation (where we must retain records).

5 Data Sharing and Disclosure

We do not sell or rent your personal information. We may share it with trusted service providers who help us operate the business — for example hosting, email and payment providers — under strict confidentiality agreements. We may also disclose information where required by law, or to protect the rights, property or safety of our company, clients or the public.

6 Data Security

We implement industry-standard technical and organisational measures to protect your personal information. Data is stored in ISO 27001-certified UK data centres. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7 Data Retention

We retain personal data only as long as necessary for the purposes for which it was collected, or as required by law. Enquiry data is typically retained for 24 months. Contract and financial records are retained for 6 years to satisfy HMRC requirements.

8 Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request erasure of your personal data, subject to legal retention obligations.
• Object to or restrict processing.
• Request portability of your data in a structured, machine-readable format.
• Lodge a complaint with the Information Commissioner's Office (ICO).

To exercise any of these rights, please contact us at privacy@nebulastormlimited.uk.

9 Cookies

Our website uses cookies to improve functionality and analyse traffic. You can control cookies through your browser settings. By continuing to use our site and clicking "Agree" on our cookie banner, you consent to our use of cookies as described here.

10 International Transfers

We do not transfer personal data outside the UK or EEA except where necessary and only with appropriate safeguards in place (for example, standard contractual clauses).

11 Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. We encourage you to review this policy periodically.

12 Contact

For any questions about this Privacy Policy, or to exercise your data protection rights, please contact our Data Protection Lead at privacy@nebulastormlimited.uk or write to us at Apollo House, Hallam Way, Whitehills Business Park, Blackpool, FY4 5FS, England.